questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
1. General Questions
2. Shipping & Returns
3. Care & Product Details
General Questions
What is PitlaneApparels?
Pitlane Apparels is a brand dedicated to motorsport enthusiasts, offering unique, F1-themed apparel collections. Each design is carefully crafted to capture the passion and thrill of Formula 1, blending motorsport aesthetics with creative, abstract art.
How does the Print-on-Demand Process work?
We use a print-on-demand model, meaning each product is custom-made once you place an order. This allows us to offer a wide range of designs without excess inventory, ensuring that your apparel is made just for you and reducing environmental waste.
When will I receive my order?
Since all items are made to order, production typically takes 2-4 business days. After that, shipping time depends on your location but usually ranges from 5-7 business days.
Can I modify my order?
We try to process orders as quickly as possible but if you need to modify your order, please contact us via our email: pitlaneapparels@gmail.com within 12 hours of placing the order. We'll do our best to accommodate your request.
Shipping and Returns
Do you ship internationally?
No, we currently ship only within India.
What is your return policy?
At PitlaneApparels, we operate on a print-on-demand model, which means each item is custom-made just for you. Due to the personalized nature of our products, we do not offer returns or exchanges unless the item is damaged or defective upon arrival. This policy helps us reduce waste and maintain sustainability, as it would be challenging to resell custom-made goods. If your item arrives damaged, please reach out to us within 7 days of delivery, and we’ll ensure it’s replaced at no extra cost.
Can I track my order?
Yes, once your order is shipped, you will receive an email from our logistics partner with a tracking number and link to keep an eye on your package's journey.
Care & Product Details
How do I care for my PitlaneApparels products?
To ensure the longevity of your apparel, we recommend washing items inside out in cold water and avoiding bleach or fabric softeners. Tumble dry on low heat or hang dry for best results.
What sizes do you offer?
We offer a range of sizes from Small to XXL. Please check out our size chart for more accurate information for your size.
Do you offer custom designs?
Yes, we do! If you have a specific design in mind, simply reach out to us at pitlaneapparels@gmail.com with your design file or a detailed description of your requirements. We'll do our best to bring your vision to life and create a custom product just for you!